Top 15 Customer Service Skills to Stand Out In 2021 & Beyond

Top 15 Customer Service Skills to Stand Out In 2021 & Beyond

Managing a business is not a that simple -...

Shubham Rajpara

June 8, 2021

8 Min read

Brand Equity – Why is it important and how to measure it?

Brand Equity – Why is it important and how to measure it?

It’s Saturday night, and you have just ordered a...

Hadley D’Souza

May 17, 2021

11 Min read

An Evergreen Guidebook to Ascertaining Customer Needs

An Evergreen Guidebook to Ascertaining Customer Needs

Most of the time, businesses concentrate on innovations while...

Vivek Asrani

March 31, 2021

10 Min read

The 8 Ultimate Ways Customer Segmentation Enhances CX

The 8 Ultimate Ways Customer Segmentation Enhances CX

Customer Segmentation helps you with hyper-personalization of customer experience...

Shubham Rajpara

March 25, 2021

9 Min read

How Customer Journey Mapping Helps Drive Business Growth?

How Customer Journey Mapping Helps Drive Business Growth?

When was shooting in the dark a viable option?...

The CX Insights

March 19, 2021

2 Min read

Internal Customer – The Basic Pillars of Your Business Growth

Internal Customer – The Basic Pillars of Your Business Growth

Who is more vital to an organization: customers or...

Vivek Asrani

February 16, 2021

6 Min read

Leverage Voice of Customer for Customer Success in 2021

Leverage Voice of Customer for Customer Success in 2021

Before plunging into what is voice of customer, let’s...

Shubham Rajpara

February 5, 2021

8 Min read

7 Ways to Transform a Customer into a Happy Customer

7 Ways to Transform a Customer into a Happy Customer

A customer’s experience is a live example of how...

Shubham Rajpara

January 8, 2021

8 Min read

Forge Your Way With Proactive Customer Service

Forge Your Way With Proactive Customer Service

According to Microsoft, 68% of consumers say it increases...

Shubham Rajpara

December 25, 2020

8 Min read

Customer Service Definition & 50 Customer Support Terms

Customer Service Definition & 50 Customer Support Terms

The Ultimate Customer Service Glossary. Get yourself helpdesk ready...

Shubham Rajpara

December 17, 2020

14 Min read