Customer Excellence simply means placing your customer at the center of everything
Customer-facing teams are powerful instruments to better business.
Customer equity tells you the value that current and future potential customers will provide to...
Marketing without a customer profile is essentially like taking a leap in the dark!
Retain Customers, acquire new ones, and gain massive sales with a customer-focused approach.
When you are customer-centric, it is implausible for you to lose a customer
Customer experience management consists of a series of activities that a company undertakes to provide...
Good customer service skills are the key to higher customer engagement.
Brand Equity can be defined as the level of positive value that a consumer perceives...
Once you are clear about the consumer buying process, this handy information can further decode...
Customer segmentation is a marketing process of segregating your customers into different groups
Customer journey mapping can convert a stranger into a customer in the shortest time span...
Customer Analysis is not just feedback - it is to know your customer well enough...
Power your business with the magic of Customer Intelligence with these 7 Customer Intelligence platforms.
A client is just a customer who repeatedly does transactions with your business.
The ultimate objective of customer acquisition is to become sustainable over a period of time.
Customer perception is highly influenced by every interaction that customers have with your business, all...
Businesses that consider creating customer relations as a priority end up creating highly-rewarding emotional connections...
CRM integration is a coherent connection between your CRM software and third-party applications.
Also learn how GPT-3 has disrupted the customer support industry.
Learn what companies need to do to rethink and diversify their automated CX strategy.
Learn how churn rate plays a role in helping a business sustain and boost growth.
What is CSAT Score? Learn how to use the CSAT for providing a better experience.
Use NPS for business and learn how to calculate and improve the NPS score.
News insights you won’t delete. Delivered to your inbox weekly.