Your existing customer base is the fuel that runs your entire business.
A word of appreciation often can accomplish what nothing else could accomplish.
Customer Obsession involves turning our customers into fans.
How digital experience will differ in 2021? Let's learn what CX experts advise.
It focusses on customer value and encouraging customers to re-purchase to sustain and grow, simultaneously.
Customer experience strategies that are breaking conservative molds and the traditional 'price is king' mindset.
Embraces the idea that employees too can have expectations around the customer service
Voice of Customer program can help you enhance your customer experience multifold
The difference between a customer and a happy customer is massive success to your business.
Proactive customer service refers to the planning of helping customers resolve issues before they occur.
The Ultimate Customer Service Glossary. Learn these customer service terms and be helpdesk ready.
Learn from these bad customer service stories about their causes and how to fix them.
Hyper personalization takes personalized experience and marketing to the next level leveraging technology.
Pandemic has made businesses go digital and it becomes necessary to adapt to the 'New-Normal'.
Blend your personalization strategy and digital experience strategy together to succeed in the market.
CRM integration is a coherent connection between your CRM software and third-party applications.
Also learn how GPT-3 has disrupted the customer support industry.
Learn what companies need to do to rethink and diversify their automated CX strategy.
Learn how churn rate plays a role in helping a business sustain and boost growth.
What is CSAT Score? Learn how to use the CSAT for providing a better experience.
Use NPS for business and learn how to calculate and improve the NPS score.
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