Irrespective of your business or industry's size, you can find the right knowledge base software...
When you are customer-centric, it is implausible for you to lose a customer
Becoming customer-oriented, will require a conscious effort from everyone involved in the organization.
Customer discovery is a scientific method that provides evidence to support product-market fit.
A word of appreciation often can accomplish what nothing else could accomplish.
Customer Obsession involves turning our customers into fans.
How digital experience will differ in 2021? Let's learn what CX experts advise.
Once you are clear about the consumer buying process, this handy information can further decode...
Customer segmentation is a marketing process of segregating your customers into different groups
Customer journey mapping can convert a stranger into a customer in the shortest time span...
Embraces the idea that employees too can have expectations around the customer service
Voice of Customer program can help you enhance your customer experience multifold
The difference between a customer and a happy customer is massive success to your business.
Your existing customer base is the fuel that runs your entire business.
Hyper personalization takes personalized experience and marketing to the next level leveraging technology.
Pandemic has made businesses go digital and it becomes necessary to adapt to the 'New-Normal'.
Blend your personalization strategy and digital experience strategy together to succeed in the market.
CRM integration is a coherent connection between your CRM software and third-party applications.
Also learn how GPT-3 has disrupted the customer support industry.
Learn what companies need to do to rethink and diversify their automated CX strategy.
Learn how churn rate plays a role in helping a business sustain and boost growth.
What is CSAT Score? Learn how to use the CSAT for providing a better experience.
Use NPS for business and learn how to calculate and improve the NPS score.
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