Power your business with the magic of Customer Intelligence with these 7 Customer Intelligence platforms.
When you are customer-centric, it is implausible for you to lose a customer
Becoming customer-oriented, will require a conscious effort from everyone involved in the organization.
Customer discovery is a scientific method that provides evidence to support product-market fit.
A word of appreciation often can accomplish what nothing else could accomplish.
Customer Obsession involves turning our customers into fans.
How digital experience will differ in 2021? Let's learn what CX experts advise.
Good customer service skills are the key to higher customer engagement.
Brand Equity can be defined as the level of positive value that a consumer perceives...
Once you are clear about the consumer buying process, this handy information can further decode...
Customer segmentation is a marketing process of segregating your customers into different groups
Customer journey mapping can convert a stranger into a customer in the shortest time span...
Embraces the idea that employees too can have expectations around the customer service
A client is just a customer who repeatedly does transactions with your business.
The ultimate objective of customer acquisition is to become sustainable over a period of time.
Customer perception is highly influenced by every interaction that customers have with your business, all...
Businesses that consider creating customer relations as a priority end up creating highly-rewarding emotional connections...
Irrespective of your business or industry's size, you can find the right knowledge base software...
CRM integration is a coherent connection between your CRM software and third-party applications.
Also learn how GPT-3 has disrupted the customer support industry.
Learn what companies need to do to rethink and diversify their automated CX strategy.
Learn how churn rate plays a role in helping a business sustain and boost growth.
What is CSAT Score? Learn how to use the CSAT for providing a better experience.
Use NPS for business and learn how to calculate and improve the NPS score.
News insights you won’t delete. Delivered to your inbox weekly.